Process improvement & consulting
Most companies don’t have people problems—they have process problems.
Sharpen Your Process. Strengthen Your Culture.
We help pest control companies optimize workflows, eliminate waste, and build processes that scale. Led by Todd Leyse—a second-generation pest control owner with 30 years of industry experience and a B.A. in Computer Science—our proprietary True North Flywheel methodology combines Lean, Six Sigma, and Kaizen principles with the SCORPION Method to deliver measurable, sustainable results—because we’ve done it ourselves at Adam’s Pest Control.
1971
In business since
Adam's Pest Control
54th
Largest pest control company in the U.S.
30 years
Industry experience, Todd Leyse
3 days
A typical improvement event
Sound Familiar?
These are the operational challenges we hear from pest control companies every day. If any of these resonate, we can help.
01
Scheduling chaos and last-minute changes
02
Technicians not following procedures consistently
03
Customer service bottlenecks and long wait times
04
Inefficient routing and excessive drive time
05
Billing errors and slow payment collection
06
Office staff overwhelmed with manual tasks
07
High employee turnover and training challenges
08
Difficulty tracking KPIs and measuring performance
The True North Flywheel Methodology
A systematic approach to continuous improvement that builds momentum with every project.
Identify
Analyze
Improve
Implement
Sustain
True North
What great looks like. We define your ideal future state—the destination you're aiming for.
Flywheel
Momentum. Each project builds capability and makes the next improvement easier and faster.
SCORPION Method
Our structured approach to mapping current state, designing future state, and building action plans.
Lean = Speed
Eliminate waste and streamline workflows to move faster. Every unnecessary step costs you time and money.
Six Sigma = Accuracy
Reduce errors and variation to deliver consistent, high-quality results every time.
Kaizen = What Can We Do Now?
Continuous improvement mindset. Small changes today compound into significant results tomorrow.
Our approach: a typical 3-day event, then the rollout
A focused engagement that transforms how your team works—structured, actionable, results-driven. Implementation is where theory becomes reality, so we stay past day three to make sure changes stick.
The engagement
01
Training & current state
Day 1 — learn the tools, then map what actually happens
Lean, Six Sigma and Kaizen training, then we map the current process end-to-end: identify delays, errors and rework, and build team alignment around what we found.
02
Metrics & ideal state
Day 2 — define success, then design for it
Define the success metrics, then design the ideal future state. Delete unnecessary steps before automating anything, and question every requirement.
03
Gaps, actions & rollout
Day 3 — leave with a plan that has owners and dates
Gap analysis and prioritization using the Benefits-Effort Matrix, a one-page Project Charter, an Action Plan with task owners and dates, and the pilot-versus-immediate-rollout decision.
04
Rollout & sustain
Then: assign, train, measure, celebrate
Every improvement needs an owner—someone accountable for making it happen. We develop the materials and roll out new processes with hands-on change management, track KPIs so improvements deliver measurable ROI you can see, and then celebrate: you changed work. Recognize the wins and keep the flywheel spinning.
What You'll Gain
Better processes mean better results. Here's what our clients experience:
Save Time
Eliminate bottlenecks, reduce rework, and streamline daily operations.
Cut Costs
Reduce waste, optimize routes, and improve resource utilization.
Increase Revenue
Complete more jobs per day, improve customer retention, and grow margins.
Scale Smarter
Build processes that work at 10 employees and at 100 employees.
The Hidden Benefit: Cultural Transformation
Beyond the measurable gains, something deeper happens when you involve your team in process improvement. You'll see a cultural shift—employees who feel heard, valued, and invested in making things better.
Buy-In From Your People
When employees help design the solution, they own it. Resistance fades and adoption soars.
Eyes Open for Improvement
Once trained, your team starts spotting inefficiencies everywhere—and bringing ideas to fix them.
A Culture of Caring
People who are part of the solution care more about outcomes. Pride in work becomes contagious.
How We Help
We analyze your current processes, identify improvement opportunities, and implement solutions that stick. Here is the order that happens in—and the nine things we do inside it.
Step 01 · True North
Agree on what great looks like
Every engagement starts with the destination rather than the problem list. The SCORPION Method turns that picture into the frame we map, design and prioritize against for the rest of the work.
True North Flywheel implementation with SCORPION Method
Step 02 · Diagnose
Map the work as it actually runs
Not the version in the manual—the version your team performs on a Tuesday in July. We walk the process end to end and mark every delay, handoff, error and piece of rework.
Workflow analysis and redesign
Step 03 · Redesign
Rebuild the four processes that cost you most
Scheduling, service, money and quality are where waste concentrates in a pest control operation. We delete unnecessary steps before automating anything, then redesign what is left.
Scheduling and dispatch optimization
Customer service process improvement
Billing and collections workflow
Quality control and inspection processes
Step 04 · Standardize
Write it down so it survives turnover
An improvement that lives in one person’s head leaves when they do. Documented procedures and a training path are what make a new process the way the work is done, rather than the way it was done once.
Standard operating procedure (SOP) development
Technician onboarding and training systems
Step 05 · Measure
Prove it worked, then keep the flywheel spinning
Every improvement gets an owner and a number. Tracking the number is what turns a good week into ROI you can see—and what tells you where the next project should be.
Performance tracking and KPI implementation
Questions owners actually ask
The same five questions and answers published as structured data — one source, so they cannot disagree.
What is process improvement for pest control companies?
Process improvement for pest control companies involves optimizing workflows, eliminating waste, and building scalable processes using Lean, Six Sigma, and Kaizen methodologies. It addresses challenges like scheduling chaos, inconsistent procedures, billing errors, and high employee turnover. Collabetive's approach uses the True North Flywheel methodology with SCORPION Method.
What is the True North Flywheel methodology?
The True North Flywheel is Collabetive's proprietary process improvement methodology. "True North" defines what great looks like (your ideal future state). "Flywheel" creates momentum where each project builds capability for the next improvement. The SCORPION Method provides a structured approach to mapping current state, designing future state, identifying gaps, and building action plans.
What is Lean Six Sigma for pest control?
Lean Six Sigma combines two methodologies: Lean (speed through waste elimination) and Six Sigma (accuracy through error reduction). For pest control, this means streamlining scheduling, reducing route inefficiency, improving billing accuracy, and delivering consistent service quality. Kaizen adds continuous improvement mindset for ongoing gains.
How does a typical process improvement event work?
Collabetive's typical 3-day process improvement event includes: Day 1 - training on Lean/Six Sigma/Kaizen and current state mapping; Day 2 - defining success metrics and ideal state design; Day 3 - gap analysis, prioritization using Benefits-Effort Matrix, creating Project Charter and Action Plan with task owners and dates, and rollout planning.
What pest control processes can be improved?
Common pest control processes that benefit from improvement include: scheduling and dispatch, customer service workflows, billing and collections, technician onboarding and training, quality control inspections, route optimization, and performance tracking. Most companies don't have people problems—they have process problems.
Process Improvement Seminar
$0
2026-11-18 · · Medina, MN
A hands-on day exploring the True North Flywheel methodology and SCORPION Method—leave with an actionable improvement plan for your operation. Dinner and a group experience Wednesday evening.
We're operators, not just consultants.
Adam's Pest Control has been in business since 1971 and is now the 54th largest pest control company in the U.S. We live and breathe this industry every day.
We didn't just read about process improvement—we built Blu Star CRM because existing solutions didn't work for real pest control operations.
We understand the unique challenges of pest control: seasonal fluctuations, compliance requirements, technician management, and customer expectations.
Our clients see measurable results: increased daily stops, reduced drive time, faster payment collection, and improved customer satisfaction.
Let's identify where your processes are costing you time and money—and fix them. Find where your process leaks or call 763-231-8900.
